Lilshira
Saudi Embassy launches 24‑hour Smart Engineering Center for Prophet’s Mosque
The Saudi Embassy in Cairo has opened a 24‑hour Smart Engineering Center to monitor and manage the Prophet’s Mosque systems. The centre operates around the clock, using interactive screens and five advanced technologies to track 31 assets and resolve over 4,500 operational observations recorded in the past six months. It aims to boost efficiency and service quality for worshippers and visitors.
In this story
At a glance
- What changes
- A 24‑hour Smart Engineering Center now monitors mosque assets and services
- Timing
- Centre operates continuously, 24 hours a day, seven days a week
- Who is affected
- All worshippers, visitors and staff at the Prophet’s Mosque
The details
- Announced by
- Saudi Embassy in Cairo media department
- New rule
- The centre provides real‑time monitoring of assets, instant handling of operational notes and continuous data analysis for the Prophet’s Mosque.
Purpose and Scope
The Smart Engineering Center was created to deliver an integrated digital system that follows the performance of assets, services and technical systems inside the Prophet’s Mosque. It supports rapid response to operational issues and improves overall service quality for worshippers and visitors.
- Monitors 31 assets within the mosque
- Records and resolves over 4,500 operational observations in six months
Technical Capabilities
The centre uses more than five advanced technological systems linked to interactive screens that draw data from multiple sources. These tools enable continuous data collection, analysis and reporting, allowing staff to detect, assess and close operational notes quickly.
- Interactive screens linked to live data feeds
- Automated analysis of operational notes
Operational Details
Staff from relevant ministries and agencies work in four rotating shifts to keep the centre running 24 hours a day. The continuous operation ensures that any issue is addressed promptly, maintaining service continuity and enhancing the visitor experience.
The centre’s workflow follows approved procedures for handling each operational note, from detection to closure, guaranteeing consistent standards across all services.
- Four shifts cover the full 24‑hour period
- Standardised procedures guide issue resolution
What this means for travellers
Trip planning
- Visitors to the Prophet’s Mosque can expect faster resolution of service disruptions during any hour of the day
- No changes to existing travel itineraries are required because the centre operates internally
Cost and documents
- No additional fees are introduced for worshippers or visitors as a result of the centre
- No new documentation is required to enter or use the mosque facilities
What you need to do
- Stay informed of any on‑site announcements that may result from the centre’s monitoring
- Report any observed issues to mosque staff, who will log them through the centre’s system
Who this affects
-
Pilgrims visiting Prophet’s Mosque
The centre monitors all assets and services that directly affect worshippers inside the mosque
-
Mosque staff and service providers
They are integrated into the centre’s shift system and use its data for daily operations
What to do Participate in the four‑shift schedule and follow the centre’s issue‑resolution procedures
-
Visitors using interactive screens
The screens are part of the centre’s real‑time data display network
What to do Utilise the screens for up‑to‑date information on services and facilities
Frequently asked questions
What is the Smart Engineering Center at the Prophet’s Mosque?
It is a 24‑hour digital hub that monitors assets, services and technical systems inside the Prophet’s Mosque, using interactive screens and advanced technology to improve efficiency and response times.
When does the centre operate?
The centre runs continuously, 24 hours a day, seven days a week, with staff working in four rotating shifts to ensure constant coverage.
How many assets does the centre monitor?
The centre tracks 31 separate assets within the Prophet’s Mosque, covering all major facilities and technical systems.
Will visitors need to pay extra fees because of the centre?
No, the introduction of the Smart Engineering Center does not create any new charges for worshippers, pilgrims or other visitors to the mosque.
How are operational issues handled by the centre?
Issues are recorded as operational notes, analysed in real time, and closed according to approved procedures, ensuring swift resolution and continuous service quality.
