TravelSavers and NEST leadership promotions announced
TravelSavers and NEST have promoted three senior professionals to expanded leadership positions, effective immediately. The change was announced on 5 November 2026 and targets agencies and advisors affiliated with both networks.
In this story
At a glance
- What changes
- Three senior professionals promoted to expanded leadership roles
- Timing
- Announced on 5 November 2026
- Who is affected
- Affiliated agencies and advisors of TravelSavers and NEST
The details
- New rule
- Jill Dickie is now Director of Member Engagement and Operations for TravelSavers; Rosemary Sarkis holds the same title at NEST; Serra Wheeler becomes Senior Business Analyst for NEST.
Leadership promotions announced
TravelSavers and NEST disclosed the promotion of three senior industry professionals in a statement released on 5 November 2026. The appointments are intended to broaden the support framework for agencies and their advisors across both networks.
- Jill Dickie – Director of Member Engagement and Operations, TravelSavers
- Rosemary Sarkis – Director of Member Engagement and Operations, NEST
- Serra Wheeler – Senior Business Analyst, NEST
Expanded responsibilities
The new Director of Member Engagement and Operations will lead agency engagement initiatives, identify growth opportunities, and help agencies leverage network tools and business‑building programmes. The Senior Business Analyst will provide personalised consulting, analytical guidance and support for agencies seeking to maximise the value of their NEST affiliation.
- Oversee advisor engagement and operational initiatives
- Develop team capabilities and key agency programmes
- Deliver data‑driven advice to improve agency revenue
Implications for affiliated agencies
With the expanded leadership, agencies can expect broader access to programmes, resources and business‑development support. The networks aim to strengthen expertise, operational capabilities and the overall value proposition offered to their affiliated partners.
- Access to new business‑building tools and resources
- Enhanced advisory support for growth strategies
- Improved engagement channels between agencies and network leadership
What this means for travellers
Trip planning
- Existing agency bookings continue unchanged; new programmes will be available for future planning
- Advisors can incorporate expanded engagement tools when designing client itineraries
Cost and documents
- No new fees are introduced for agencies as a result of the promotions
- No additional documentation is required from agencies or advisors
What you need to do
- Agencies should monitor communications from TravelSavers and NEST for details on new programmes
- Advisors may contact their network representatives to learn about expanded support options
Who this affects
-
TravelSavers affiliated agencies
The promotions add a Director of Member Engagement and Operations to TravelSavers
-
NEST affiliated agencies
A new Director of Member Engagement and Operations and a Senior Business Analyst were appointed at NEST
-
Travel advisors within both networks
The leadership changes aim to strengthen advisor engagement and business development support
Frequently asked questions
Who are the new leaders at TravelSavers and NEST?
The newly appointed leaders are Jill Dickie as Director of Member Engagement and Operations for TravelSavers, Rosemary Sarkis in the same role for NEST, and Serra Wheeler as Senior Business Analyst for NEST.
What positions did Jill Dickie and Rosemary Sarkis receive?
Both Jill Dickie and Rosemary Sarkis were promoted to the role of Director of Member Engagement and Operations, overseeing agency engagement and operational initiatives for their respective networks.
What is Serra Wheeler’s new role?
Serra Wheeler has been promoted to Senior Business Analyst at NEST, where she will provide analytical guidance and personalised consulting to help agencies maximise the value of their affiliation.
How will the promotions affect agencies?
Agencies will gain access to expanded programmes, additional resources and stronger business‑development support, reflecting the networks’ commitment to enhanced engagement and operational expertise.
When were the promotions announced?
The leadership promotions were announced on 5 November 2026 in a statement released by TravelSavers and NEST.
